FAQ's

Frequently Asked Questions

What is the Alizeti Power Drive System and how does it work?
The Alizeti e-bike conversion system is a patent-pending propulsion technology that combines a brushless motor and a specially designed friction roller to drive the rear bicycle wheel by means of a sophisticated automatic anti-slip and pressure control system.  The result is a powerful yet lightweight solution that works in all weather conditions. The smooth-feeling drive system can be automatically lifted off of the tire when the motor is turned off, without having to dismount the bike.

Can I install the Alizeti e-bike system on any bicycle?
Our e-bike system is designed as an all-in-one e-bike conversion system that allows for quick installation on most any bicycle with smooth running tire treads and a tire size between 26 and 29 inches. The Alizeti 300C can be installed just like a rear bike rack. No parts of your existing bike need to be replaced and installation tools required to install system are included with each system. If you are not comfortable with installing accessories on your bicycle please visit your local bike repair shop.

What bike types are compatible with the Alizeti e-bike system?
  1. The Alizeti 300C system fits bicycle frames that have with threaded attachment holes for a rear baggage rack . 
  2. Fits rear tires  26" x (1.4" to 3.5" wide), 27.5" (1.0" to 2.8" wide), 700C (20 mm to 54 mm/2.125")
  3. Rear tire must have a smooth running centre for optimum performance.
  4. Dropout distance between lower rack attachment points must be between 127 to 217 mm or 5" to 8.5".
  5. Bicycle must be equipped with brakes that can safely stop the rear wheel while using the system.
  6. System is not compatible with bicycles that have rear suspensions.
Can I ride without pedalling at all?
The Alizeti system is a pedal assist system that a standard bike into a class one e-bike. The Alizeti e-bike system will  only provide electric assistance when pedalling. The rider can determine both the level of effort and power assistance from the e-bike system.

Where can I purchase the Alizeti 300C e-bike system?
The Alizeti Power Drive System will be available for purchase directly on our website. We are currently working on finalizing our online store which will be online shortly. We will only be able to ship online orders to Canada, and the USA.

Can I buy your products outside of Canada, North America?
Not yet as we are establishing regional points of service and support which is very important to us. Currently we only ship to Canada, and USA.

I would like to become an Alizeti dealer, what do I need to do?
If you are interested in learning more about becoming an Alizeti dealer or would like to start the process, please fill out the dealer application form by clicking here and one of our Dealer Development Specialist will contact you to answer any questions you may have and guide you through the process of becoming an Alizeti dealer. ​​

Do I need a license for an e-Bike?
E-bike laws are different in every city. No license is currently required to ride an e-bike in Canada that is limited to 32 km per hour or 20 miles per hour but it is best to check your local city bi-laws to be sure.

Who can I contact in case of questions regarding the product, order, or payment?
Please contact our support team directly at customer.service@alizetibikes.com with any question you may have.

Is the system controller wireless?
The system controller is connected to the motor via a cable. The unit controller is not wireless.

How long does it take to install the Alizeti e-bike system System?
The Alizeti e-bike system can be installed in as little 30 minutes.
Do I need any special tools to install the Alizeti e-bike system?
We designed the Power Drive System to be very easy to install. No special tools other than a wrench, and a hex-key are required.

Can I use the same Alizeti e-bike system with two different bicycles?
Yes, thanks to the modular design of our system, the e-bike system can be easily interchanged with as many different bicycles as you wish.

Does the Alizeti e-bike system meet the legal requirements of road traffic regulations?
Yes, the Alizeti system was designed to meet the legal requirements of typical road traffic. Be aware that local laws are always being updated and you should check the local road regulations in your area to be sure.

Do I have to bring my bike to a bike shop to have the installation done? 
The Alizeti e-bike system is designed to be an easy conversion solution that can be assembled by the customer quickly and easily.  Installation time may vary depending on the bicycle and mechanical skills.

How far can I go with the Alizeti e-bike system?
The rated distance with one battery is 20 mph or 32 km/h. On two batteries the rage is 40 mph or 64 km/h.The actual distance may vary depending on a few physical factors including pedaling power of the cyclist, steep terrain, and weight of the cyclist. However, full-day riding is possible with only one battery charge. Since Alizeti adds no additional friction at all when not in use, distance can be extended by using the motor selectively to overcome hills or terrain only where more assistance is required.

Does the friction roller work in the rain or on wet roads?
Yes, the Alizeti Power Drive system incorporates a specially formulated friction roller to optimize maximum power transfer even in wet conditions. Visit the Alizeti YouTube channel to see the unit in action in wet and snowy conditions.

Do I need to remove the entire system when I want to ride my bicycle "normally"?
No, the Alizeti e-bike system can be automatically disengaged so you can enjoy riding your bike normally with no electric assistance even when the system is off or the batteries are depleted. The system can be disengaged automatically without having to stop or get off your bike.

Are special tires required with the Alizeti Power Drive System?
For maximum friction transfer, we recommend that smooth tread tires be used with our system. Smoother tires will allow for a quieter ride and are better suited for most urban areas. Our e-bike system is also compatible with tire from 26-29 inches.

How much does a full battery charge cost?
Fully charging your batteries typically costs about 3 cents. Actual costs may vary depending on electricity rates in your area.

How long does it take to charge the battery?
A full charge typically takes 5 hours with a level one charger

Does the battery recharge during braking?
Yes, the Alizeti Power Drive System takes full advantage of regenerative braking to help extend the charge of your battery when riding.

Can I use more than one battery?
Yes, we have designed our system to be able to use one or two batteries simultaneously so the rider can determine the best combination for his or her distance and ride requirements. For longer distances, a second battery can be added and for shorter rides, only one battery can be used which will allow for less overall weight. Batteries can be inserted without any tools.
How many charge-cycles can the battery take?
The cell manufacturer guarantees 500 full charge-cycles. But because the battery is rarely completely discharged and recharged, this number increases significantly. In reality, it will take 2-3 years until you will feel a loss in the maximum reach, even with daily use.

How do I store and maintain the battery optimally during storage? 
When the battery is not going to be used for a longer period of time, e.g. during the winter months, you should charge or discharge the battery to half capacity and store it in a cool place. Self-discharging of the battery is considerably lower than with conventional rechargeable batteries. However, you should verify the charge status every three months and recharge it to half capacity if required.

Will the battery charger operate on an input voltage of 220/240 voltsAC, or is it for 110 volts AC only?
The Alizeti battery charger will operate on 220/240 volts AC as well as 110 volts AC.

Will my tires get worn down quicker with the Alizeti system?
The Alizeti system causes very little increased wear on the bike tire under normal use. 

Do I need special brakes for the Alizeti e-bike system?
Any bikes brake system will work with the Alizeti 300C, but we do recommend inspecting your brakes to be sure they are working optimally before using the Alizeti Power Drive System to ensure optimum riding safety.

What warranty does the Alizeti e-bike system have?
Alizeti offers a limited one (1) year warranty period for all parts of the Alizeti Power Drive System and a (2) year limited warranty on the batteries.​ 

What kind of regular maintenance is required for the Alizeti e-bike system?
The Alizeti e-bike system is designed for very low maintenance due to the high-quality components used. The only regular maintenance required would be to replace the drive wheel once it wears out, and to replace the drive belt which should be replaced about as frequently as you replace your bike tires. 

What is the difference between pedal assist and pedal boost?
Pedal assist commonly refers to an e-bike that has multiple assistance levels and provides power as the cyclist pedals. Pedal boost refers to a manual type of assist where the cyclist presses a button located on the motor controller to get extra assistance from the motor. Pedal boost mode stops automatically when the cyclist stops pedalling.

Is the Alizeti e-bike system water resistant?
The Alizeti e-bike system can be used in all weather conditions including rain but caution should be taken as with any electronic equipment so exposure to moisture is limited whenever possible.

Can the Alizeti e-bike system be installed on a recumbent bike?
The Alizeti e-bike system has not been designed or tested for use on a recumbent bike therefore we do not recommend attempting installation on such a bike.

Can I install the system on a bike with a rear suspension system?
To get optimum traction and performance we do not recommend installing the Alizeti 300C system on a bike with a rear suspension system.

Can I install the Alizeti e-bike system on a Fat Bike?
Fat bikes require often have a wider axle and require wider attachment brackets than are supported by our system at this time. We do not recommend our system for fat bikes.